We require 8 hours' notice to cancel without charge. You will be charged the full price of your service if you do not cancel within 8 hours of your scheduled time or fail to show up. . We will make every attempt to fill your vacant appointment time and will not charge you if we are able to do so.
Please arrive 10 minutes prior to your appointment time. Your treatment will start promptly at its designated time. If you arrive late for your service, your treatment will be modified. All treatments end on time so the next guest will not be inconvenienced.
Feel free to arrive wearing whatever is comfortable. All dressing and undressing will occur in the privacy of your treatment room. Men having facials should shave no less than 2 hours prior to their service. For your safety and comfort, we suggest you do not bring valuables or jewelry to the spa.
During Your Visit
To get the most out of your treatment, communicate with your therapist. Your comfort and enjoyment are most important to us, so let us know if you have concerns about depth of pressure during your massage, the temperature of your spa room, music volume or other issues.
To maintain a peaceful atmosphere, we ask that you turn off your cell phone and keep conversations to a whisper.
For your convenience, a 20 percent gratuity will be added to all services, subject to your discretion. Some packages may already have the gratuity included in the price. Ask our spa concierge if you have any questions.
Guests must be at least 16 years of age to have a private treatment. Spa services for those 15 and younger are provided at our discretion, and a parent or adult guardian must be present. Our couples' room is ideal for children's massages.
If You Are Pregnant
We request your medical professional's consent before we begin your treatment. No massage services can be offered to individuals in their first trimester. Please let us know when you make your reservation which trimester you will be in at time of service.