We strive to provide an excellent online experience for all our guests – including those with sight, hearing, and other disabilities.

Use ADA widget to the bottom left for a better user experience if needed.

Accessibility Statement

Our property (sometimes hereinafter referred to as “we”, “us”, or “our”) welcomes all guests. We are dedicated to providing exceptional service, from reservation to check-out.

Digital Accessibility Compliance Guidelines and Goals

We strive to offer an excellent user experience for visitors using any type of assistive technology to access the website. Our website accessibility standards are based on the WCAG 2.1 (Web Content Accessibility Guidelines 2.1) level A + AA success criteria.

We also follow the World Wide Web Consortium (W3C) Web Accessibility Initiative (WAI) guidelines, which are in line with our philosophy of promoting usability for people of all abilities.

In addition, we actively work to maintain, assess and improve the usability and accessibility of our website through engagement of experts and regular testing of our digital accessibility.  

Continuous Digital Monitoring

Using mainstream, developer-supported accessibility monitoring tools and assistive technology, our site undergoes real time monitoring and multiple scans per day to detect any accessibility errors that may arise due to the addition of updated content or website code.

Our team of accessibility experts manually investigates each error that may appear and applies an appropriate remedy in order to ensure the site’s functionality is available to the most diverse range of users possible. Data results of scans are recorded in long-term logs so that we are able to access a snapshot of the accessibility score of the website at any given time.

We welcome feedback  

If you experience any difficulty accessing or navigating our websites or have any accessibility-related questions or comments, we are listening. Please contact us with a description of the issue you encountered and your contact information. You are also welcome to call us for assistance 24 hours a day, 7 days a week.

Website may contain material from social media sites such as Facebook and Youtube, which are used to share additional content about our property, facilities and services. We invite you to review accessibility information and guidance directly from Facebook, Youtube, Twitter and Instagram.  

Accessible Features and Amenities

We are compliant with the ADA (Department of Justice ADA Title III Regulation 28 CFR Part 36, 1991). We welcome guests of all abilities. Our property descriptions aim to allow any visitor to make an informed decision on whether the hotel is an appropriate choice for their needs.

From a digitally-accessible website to complete descriptions of all onsite amenities and features, we wish to provide a positive experience from start to finish. Please note that this accessibility statement applies to all content on the website.

If you have difficulty, we invite you to contact us. 


  • Hotel Accessibility

      In the Hotel

      • There are fire alarms for the audio & visually impaired
      • There is an accessible entrance without stairs
      • There are accessible doorways for all public spaces
      • Service Animals Accepted
      • Alternative or Large Lettering on All Signage

      Hotel Accessibility Features

      • There is an accessible covered area for pickup & dropoff
      • There is accessible self parking
      • There is accessible valet parking
      • We have accessible parking spots
      • There are 3 van-accessible parking spots
      • There are 8 accessible parking spots
      • All accessible parking spaces are closest to the restaurant entrance
      • The entrance ramp is non-slip
      • The ramps have railings
      • There is an accessible path to check-in
      • There is an accessible path to guest rooms
      • There is an accessible path for all public spaces
      • There is an accessible elevator
      • There is an accessible entrance to the pool
      • There is an accessible path to maneuver in the fitness center
      • There are accessible desks in the business center

        In Rooms and Suites

        • Visual Strobe Fire & Smoke Detector
        • The room has audible fire/smoke detectors
        • The phone has TTY or TTD capabilities
        • The TV has closed-captioning or decoders
        • The viewports are lowered on the door
        • The door security features are lowered on the door
        • The thermostat controls are lowered on the wall
        • The light switches are lowered on the wall
        • The closet bars & shelves sit equal to or lower than 36 inches above ground
        • There are no grab bars at the bed
        • There are grab bars at the toilet
        • There are grab bars in the shower and/or tub
        • The room has a roll -in shower.
        • The are no accessible faucet controls
        • There is a handheld spray unit in the shower and/or tub
        • There is a shower/tub seat available
        • There is accessible toe & knee clearance around the desk
        • There is accessible toe & knee clearance around the sink/vanity
        • There is wheelchair access path between and/or around beds
        • This room has a Lever Door & Lock System
        • The room placard does not have alternative text
        • Hearing and Visual Accessibility Kits for Guest Rooms Are Available at Check-In

        In the Restaurant

        • The entrance path to the restaurant is accessible without stairs
        • The entrance path to the restaurant is firm and slip-resistant
        • The entrance path is Yes inches wide
        • The entrance path is free of objects protruding into the space
        • The entrance ramp is non-slip
        • The entrance door is operable with a closed fist
        • The restaurant has aisles of at least 36 inches between fixed seating
        • The restaurant has accessible public restrooms
        • The restaurant has signage indicating the location of accessible restrooms
        • The accessible tables and counters are between 28 inches and 34 inches high
        • The restaurant has wheelchair accessible seating distributed throughout the dining area

        Spa Accessibility

        • There are fire alarms for the audio & visually impaired
        • Service animals are not accepted
        • Alternative or Large Lettering on All Signage
        • The entrance path to the spa is accessible without stairs
        • The entrance path to the spa is firm and slip-resistant
        • The entrance door is operable with a closed fist
        • The spa does not have accessible locker rooms
        • The entrance door is operable with a closed fist
        • The entrance door is operable with a closed fist
      • Website Accessibility

        The Shores Resort & Spa

        Date: 4/5/2022

        At The Shores Resort & Spa we are committed to providing an excellent online experience for all our guests - including those with hearing, vision, and other disabilities.To ensure this, The Shores Resort & Spa strives to substantially conform with Level AA success criteria of the Website Content Accessibility Guidelines (WCAG) 2.1 . Our website is designed, developed, and maintained in accordance with these guidelines, including regular testing.If you have any difficulty, questions, or would like to report any issues related to the accessibility of our website, please contact us at or 386-767-7350.Subsequent reports were run on: 01/11/2023; 01/02/2023; 12/01/2022; 11/04/2022; 10/14/2022; 10/10/2022; 10/03/2022; 09/01/2022; 08/01/2022; 07/22/2022; 07/14/2022; 07/08/2022; 07/01/2022; 06/01/2022; 05/12/2022; 05/04/2022; 04/25/2022; 04/05/2022

        Browser Help

        Optimize the way you view your web browser. If you have difficulty in reading the website on your screen, you may be able to change the settings on your browser to help you improve readability and visibility of each webpage:Learn about the Accessibility features of these major Internet Browsers below:

        Website Accessibility Features

        This website is designed to be fully accessible to all and is designed according to W3C Web Content Accessibility Guidelines (WCAG) 2.1 and conforms to most priority checkpoints which entail some of the following elements:

        Navigation Shortcuts

        Our website can be navigated by using the tab key to traverse the elements of each page and by using the enter key to activate a highlighted link.

        Structured, Semantic Markup

        HTML heading tags are used to convey the document structure. Navigation menus are tagged as HTML maps so that the menu title can be read out, and the menu items are presented as a group. Please see our Site Map for easy navigation at:

        Images Visibility

        All content images include descriptive ALT attributes and all purely decorative graphics include null ALT attributes.

        Standards Compliance

        The site is designed to conform to Level AA compliance as specified by the Web Content Accessibility Guidelines. All pages validate as XHTML 1.0 and use structured semantic markup.

        Accessibility References

        Accessibility Software and Services

        The following tools and services are available for free to assist you with viewing and interacting with our website:

        • Click Here for HTML Validator, a free service for checking that web pages conform to published HTML standards.